Delivery Information

**By using this site you agree to the Terms and Conditions outlined in the delivery clause below:

Items will be packed according to size/shape/item type in suitable packaging and protection for delivery.  Items such as Aerosols cannot be posted as they are classified dangerous goods, they may be ordered online however are available for in-store pickup only.

Deliveries and Returns

Deliveries

Delivery is only available within Australia

Smaller items will be delivered by Australia Post.  Larger items may be delivered via a courier company.  It is at the discretion of Hair Dinkum Salon & Warehouse the best method for delivery.

Delivery Times

Standard orders are usually dispatched within 48 hours, but please allow 3 – 5 working days from the date of order. If the item is unavailable, we will let you know. We will then issue a full refund or hold your order until the item comes back into stock.

If you provide incorrect delivery address information on your order, you will be contacted once the item is returned to our warehouse.  You will be responsible for a new delivery charge if your items are to be re-sent.

Delays in delivery

Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay.

If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund.  However, Hair Dinkum Salon & Warehouse cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.

Quality

Please notify us of obvious defects that are apparent on first inspection of the goods, such as damage, within 24 hours of delivery.

You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility.

Where defective goods are exchanged, you must allow us to return the defective goods. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.

Where it cannot otherwise be established that we supplied any goods that are claimed to be defective, for example because labels have been removed, then we may require you to produce proof of purchase.

When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.